1. 1. Definitions
In these conditions of contract:
"The Company" means Scott’s Travel Management Ltd, a company incorporated under the Companies Acts (Registered Number 02612412) and having its Registered Office at 141 Whitfield Street, London, W1T 5EW, UK and/or its subsidiaries and/or its associated companies.
Services"  means The Company’s services in visa/ UK passport consultation, checking relevant documentation, submitting/helping to submit application, collecting visa/passport and dispatching to the Customer/Client; recommending, booking and/or otherwise arranging, negotiating and reporting of the supply of travel by air, land or sea, accommodation, car hire, travel insurance or other related travel services by Third Party Suppliers to the Customer; or any other services Scott’s Travel Management could provide and invoice for, e.g. Translation services, documents’ legalisation, etc.
"Customer" means any organisation with whom The Company contracts for the provision of Services.
"Client" means an individual to whom The Company provides Services, or contracts the provision of Services.
"Third Party Suppliers" means any third parties who are involved in visa issuing (Visa Centres, Embassies, High Commissions), UK passport issuing (HM Passport Office); firms which supply any travel by air, land or sea, accommodation, car hire, travel insurance; Post Office, international couriers, Company’s business partners; Chamber of Commerce, and any other organisation used by the Company to provide services to the Client/Customer.

  1. 2. General
a) The Company shall provide Services to the Customer/ Client when requested by the Customer/ Client. In the absence of any written instructions to the contrary, The Company may accept (and the Customer shall be bound by) any request made by any employee, agent or other representative of the Customer/Client - over the phone.
b) By requesting Service, the Customer/Client is entering into a legally binding contract with the Company and the relevant Third Party Supplier which is subject to the Terms and Conditions of that Third Party Supplier (copies of which - if applicable - are available to the Customer on request).
c) For the avoidance of doubt, The Company shall not be responsible for any default or failure in any supply by any Third Party Supplier or for any loss, claim, cost, damage or injury incurred by the Customer or any Passenger (directly or indirectly) as a result thereof.
d) The Company is responsible for providing clear and correct information regarding obtaining relevant visa/passport, advising The Customer/Client on the correct type of visa; ensuring that visa application had been submitted and accepted by the relevant Visa Centre, Embassy, High Commission; and informing The Customer/Client of the date visa is expected to be ready.
e) Subsequent granting of the visa is in discretion of the relevant Embassy or High Commission, and – without prejudice - The Company is not held responsible for any visa delay or rejection.
f) The Company is responsible for collection and dispatch of the visa/documents to the Customer/Client with a trustworthy Third Party provider (Royal Mail, guaranteed next day delivery only, or respectful international courier company). The Company is not responsible for any loss, damage or delays caused by Third Party. 
g) No Customer/Client or any other third party will have any rights against The Company, whether pursuant to the Contracts (Rights of Third Parties) Act 1999 or otherwise.

  1. 3. Payment
a) The Company shall contract with the Third Party Suppliers on behalf of the Customer/Client, and the Customer/Client shall pay to The Company all costs, fees, taxes etc. invoiced by The Company to the Customer/Client in respect of items contracted with the Third Party Suppliers.
b) Service fees shown on our website are subject to change without prior notice. Please note that Service fees are shown as “from”, which means that additional charges could apply.
c) Additional services, e.g. filling in visa application forms or your consultant coming early/staying late to meet your needs could vary depending on the time required for such additional service.
d) Company reserve the right to charge expected Service in full before providing the Service. In cases where relevant visa fees differ from the initial quote (see 8) the final invoice would be adjusted after the visa/passport is issued.
e) If credit account facilities have been made available by The Company to the Customer then all sums due by the Customer to The Company shall be payable as set out in paragraph 3(f) below. The Company reserves the right to decline credit account facilities or to withdraw such facilities. Should no such credit account facilities be made available by The Company to the Customer or should these facilities be at any time withdrawn then The Company reserves the right to request an advance payment from the Customer in respect of all contracts to be entered into on behalf of the Customer.
Upon the withdrawal of credit account facilities all monies owing to The Company will become immediately payable.
f) Payment by the Customer of monies outstanding upon credit accounts is due as cleared funds on the 15th day of the month following the date of the invoices.
g) The Company confirms that it does pass information with respect to the Customer account to a third party for credit reference purposes in the course of financing its business.

  1. 4. Refunds
a) Credit notes or refunds (if any) for unused travel services, e.g. airline tickets or car hire – where applicable -  may only be issued upon the return of the relevant documentation relating to the travel service concerned and are subject to the terms and conditions of the relevant Third Party Supplier. For the travel services and payment will become due as per the standard payment terms set out in Clause 3 above.
 b) In the event that any cancellation or refund requires the consent of or calculation by the relevant Third Party Supplier then the account issued shall remain due and payable in terms of Clause 3 above and any sum refunded by the Third Party Supplier shall only be credited to the Customer's/Client’s account on receipt of same by The Company from the Third Party Supplier.

c) Without prejudice to the generality of Clauses 4(a) and 4(b) above, the Customer acknowledges and agrees that:
(i) any credit notes or refunds in respect of rail travel services can only be issued provided the relevant documentation is returned within one month of date of the issue of the said documentation (or on any other terms relating to the ticket issued in respect of the rail services in question);
(ii) not all tickets may be refunded or altered and that any refunds made may be liable to any fees which The Company and/or the Third Party Supplier may from time to time levy;
(iii) in most cases Government organisations’ fees are payable in advance, therefore in the case of visa rejection by a relevant Embassy, or High Commission, majority of the visa fees are non-refundable.
d) If the Customer/Client is unsure as to the cancellation and/or refund provisions of any particular ticket or the charges levied then clarification should be sought from The Company at the time of booking.
e) The Company is unable to refund any moneys paid to the Visa Centre, Embassy, High Commission in case if the above organisations accept visa application but decline issuing the relevant visa.
f) Please note that granting a visa is solely in a discretion of a relevant Embassy or High Commission, and is beyond competency of the Company.

  1. 5. Late Payments
a) In the event that any sums due by the Customer to The Company are not paid when due, then without prejudice to any other remedies of The Company, The Company may at any time:
(i)Suspend all or part of the provision of Travel Arrangement Services to the Customer; and/or
(ii)Cancel (without any liability to the Customer or to any Passenger) any bookings made on behalf of the Customer, with any cancellation fees incurred as a result thereof being for the account of the Customer.
b) The Company would send one payment reminder, after which, should no payment is made the Company –  without prejudice - would have a right to appeal to a Small Claim Court, or to a Court, and to claim all subsequent charges from the Customer/Client.
c) The Company could accept written explanation for a reason of payment delay with a clear date by when the payment would be made – by directors’ discretion.
(i) Until the date stated in that approved email, The Customer have to pay further Services in advance, until the debt is paid in full.
(ii) If payment is not received by the date stated in the Customer’s email, clause 5(b) would be applicable.

  1. 6. Liability
a) In the event of a claim by the Customer/Client in respect of the supply of the Services or any other liability whatsoever for which The Company is responsible in law, The Company’s maximum liability is in any event restricted to the lesser of the total amount paid to The Company by way of fees for the supply of the Services concerned by the claimant or any additional expenses incurred by the claimant.
 b) Subject to Clause 6(a) above, The Company shall incur no liability whatsoever to the Customer/Client in respect of any direct, indirect or consequential losses (howsoever incurred).
c) The Customer acknowledges and agrees that it is reasonable and prudent for the Customer/Client to put in place a policy of insurance in respect of any loss, claim, cost, damage or injury incurred in connection with the Travel Arrangement Services or any travel resulting therefrom.  The Company shall use all reasonable endeavors to assist the Customer and/or the Passenger in obtaining such a policy of insurance from an insurer on the express request of the Customer and on payment of the appropriate premium.
The Customer agrees to make each and every member of staff of their organisation aware of the provisions of this Clause 6.

  1. 7. Waiver
The Company may serve the right either expressly or by implication to waive its rights contained within this contract. Such act should not be deemed to prejudice in any way and the implementation of such rights by The Company on any following occasion.

  1. 8. Variation
The Company reserves the right to vary the terms of these Standard Conditions at any time without notifying the Customer/Client in writing.
Please study our T&Cs before ordering Service from the Company.

  1. 9. VAT
VAT will be charged where applicable at the rate in force on the date of supply.
The Company VAT registration number is GB 607 9034 42.

  1. 10. Data Protection
a) The Company follows reasonable Data Protection rules and regulations.
b) The company staff follow confidentiality rules and regulations in regards to storing, disposing, keeping confidential Customer’s/Client’s data.
c) Each party shall ensure that it complies fully with the requirements of Data Protection Legislation and the Customer/Client shall ensure that any communication of personal employee data to The Company and the Third Party Suppliers has been properly authorised by the employee concerned. The Customer/Client acknowledges that The Company may store the Customer's and employee's data outside of the European Economic Area, and consent is hereby granted to this. The Customer/Client consents to contact from The Company via e-mail, letter or phone about products and services that may be of interest to the Customer.

  1. 11. Jurisdiction and Governing Law
These terms and conditions, any supply the Services to the Customer/Client and any contracts between The Company and the Customer/Client shall be governed by the law of England and shall be subject to the jurisdiction of the English Courts, without prejudice to the right of The Company to seek recovery of any sums due from the Customer/Client before any court of competent jurisdiction.