Scott's Travel Management (herein after referred to as "The Company") accepts passports and other documents for processing only under these terms and conditions. Any variation of these Terms and Conditions is only valid if made in writing and signed by a senior member of The Company's management. These Terms and Conditions are to be governed by the laws of England.

The Company makes every effort to obtain visas valid for the destination, purpose, period of time and number of entries requested by the client. However, The Company is not responsible for any decision by the relevant authority not to issue the required visa, or to issue one different to that requested. Furthermore, it is the client's express responsibility to ensure that the visa received matches their requirements. In the event that:
     (i)   the visa does not match the client’s requirements, OR
     (ii)  the visa is refused, OR
     (iii) the visa is delayed
and should The Company have caused any of these situations through error or omission, then The Company's liability is strictly limited to the cost of a replacement visa or refund of all fees paid and The Company cannot accept any responsibility for any other loss, damage, or consequential loss such as, but not limited to: lost profits, lost income, or lost airfares. Any such claims must be made within 90 days of the order being made.

The Company cannot be held responsible for any actions whatsoever by embassies/consulates/passport offices/visa centres. Such actions may include: unexpected and unexplained delays or refusals of visas, loss or damage to passports or other documents.

The Company keeps and maintains a database of information concerning the requirements and costs of obtaining various visas. This information is made available on this website in good faith and every effort is made to keep this information correct and up to date. However, The Company cannot accept responsibility or liability for any errors/and or omissions.

The Company takes great care when in possession of clients' passports and other documents. But should any such item be lost or damaged then The Company's liability is restricted to the direct cost of replacing the relevant item.

Delivery: The Company will arrange collection/return delivery of clients' passports and documents by whichever means is agreed most suitable with the client. The Company cannot be held responsible for delays, damage or loss caused by any third party postal/courier company.

Consular fees and rules are often changed without notice. Should such changes occur between the time of the original client request and the time when the visa is obtained, the client is responsible for paying the new charges.

In cases where the client is refused a visa by the relevant consulate, the client is still liable to pay The Company's fees and, where applicable, any fee levied by the consulate to consider the application.

The Company reserves the right not to return passports and documents until it has received payment in full of both consular fees and its own fees.

The Company reserves the right to refuse to accept an order from any particular individual or organisation without giving any reason.